Crystal Glamm – Sales Policy

Welcome to Crystal Glamm, where elegance meets brilliance. We are dedicated to offering the finest jewelry collections to elevate your style and confidence. Please take a moment to review our sales policy, which outlines important details regarding ordering, payments, shipping, returns, and exchanges.

Last Updated: November 19, 2024

1. Product Pricing

  • Currency: All prices on the website are listed in US dollars (USD).
  • Accuracy: While we strive to maintain accurate product descriptions, images, and prices, there may be occasional discrepancies. We reserve the right to correct errors in pricing or descriptions at any time, including after an order has been placed.
  • Promotions and Discounts: From time to time, we may offer discounts, sales, or special promotions. These discounts apply only during the advertised period and are subject to availability.

2. Payment Terms

  • Accepted Payment Methods: We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay for easy, secure transactions.
  • Order Confirmation: After a successful transaction, you will receive an order confirmation email with your order details. This confirms that we have received your order. Please note, this does not confirm that the order is accepted or that it has been shipped.
  • Fraud Prevention: We may take additional steps to verify your payment information if necessary. Orders flagged for suspicion of fraud may be canceled, and customers may be asked to provide additional verification.

3. Shipping Policy

  • Shipping Locations: We offer shipping to both domestic and international addresses. Delivery is available to the United States, Canada, Europe, Australia, and most countries globally.
  • Shipping Methods and Fees:
    • Domestic (US):
      • Free Standard Shipping on all orders over $5000 USD.
      • Flat-rate shipping fee of $3800 USD on orders under $50 USD.
    • International Orders:
      • Shipping fees are calculated at checkout, depending on your location and order size.
      • International shipping may take 7-14 business days, depending on the destination.
  • Order Processing: Orders are processed Monday to Friday (excluding holidays). Please allow 1-3 business days for order processing. Orders placed on weekends or holidays will be processed the following business day.
  • Tracking: Once your order ships, you will receive a tracking number to monitor the status of your delivery.

4. Returns and Exchanges Policy

  • Return Eligibility: We want you to be completely satisfied with your purchase. You may return or exchange items within 14 days of receiving your order. To be eligible for a return or exchange, the jewelry must be:
    • Unworn, unused, and in original condition.
    • Returned in its original packaging, including tags and certificates.
    • Not a personalized or custom-made item (personalized items are non-returnable).
  • Return Process:
    • To initiate a return or exchange, please contact our customer service team at info@crystalglamm.com within 14 days of receiving your order.
    • Provide your order number and reason for the return or exchange.
    • Once your return request is approved, you will receive return instructions and an RMA (Return Merchandise Authorization) number.
  • Refunds: After we receive and inspect your return, refunds will be issued to the original payment method. Please note, it may take 5-10 business days for your bank or payment provider to process the refund.
    • Shipping fees are non-refundable.
  • Exchanges: If you prefer an exchange for a different size or style, you may do so within the same 14-day period. Any price differences will be charged or refunded accordingly. You will be responsible for the return shipping costs unless the item is defective or there was an error on our part.

5. Damaged or Defective Items

  • Inspection: If you receive a damaged or defective item, please contact us immediately at info@crystalglamm.com. Include a clear photo of the damage or defect, and we will assist with a resolution.
  • Return Shipping: For damaged or defective items, we will cover the cost of return shipping, and you will have the option of receiving a replacement item, a refund, or a store credit.

6. Gift Cards

  • Purchase: Crystal Glamm offers gift cards for purchase in various denominations. Gift cards can be redeemed for merchandise on our website.
  • Non-Refundable: Gift cards are non-refundable and cannot be exchanged for cash.
  • Expiration: Gift cards do not expire and can be used at any time, subject to availability of products.

7. Privacy and Data Protection

At Crystal Glamm, we respect your privacy and are committed to protecting your personal information. For detailed information on how we collect, use, and protect your personal data, please review our Privacy Policy.

8. Customer Service

We are here to assist you! If you have any questions or need help with an order, please don’t hesitate to contact our customer service team:

  • Email: info@crystalglamm.com
  • Phone: (845) 562-0288
  • Website: crystalglamm.com
  • Address: 32 Barton St Newburgh, New York(NY), 12550

9. Customer Satisfaction Guarantee

Your satisfaction is our top priority. If you’re not satisfied with your purchase for any reason, please reach out to our customer support team, and we’ll do our best to resolve the issue promptly.

Thank you for choosing Crystal Glamm! We are thrilled to be a part of your jewelry journey and are committed to delivering exceptional products and customer service.