Crystal Glamm – Privacy Policy

At Crystal Glamm, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect the information you provide when using our website and services.

Last Updated: November 19, 2024

1. Information We Collect

We collect both personal and non-personal information from you when you visit our website or make a purchase. The types of information we may collect include:

  • Personal Information:

    • Name: First and last name.
    • Contact Information: Email address, phone number, and shipping address.
    • Payment Information: Credit/debit card details or PayPal information (processed securely through our payment partners).
    • Account Information: If you create an account with us, we may collect a username, password, and other account details.

  • Non-Personal Information:

    • Cookies: Information collected via cookies and other tracking technologies to improve your experience on our website.
    • Usage Data: Data on how you use our website, such as IP address, browser type, device type, and pages visited.

2. How We Use Your Information

The information we collect is used for the following purposes:

  • To Process Orders: We use your personal and payment information to process and fulfill your orders, including shipping and billing.
  • Customer Service: We may use your contact information to respond to inquiries, provide support, and resolve issues related to your account or orders.
  • Personalized Experience: Your data helps us tailor our website content, offers, and advertisements to provide you with a personalized shopping experience.
  • Marketing Communications: With your consent, we may send you promotional emails, newsletters, and special offers. You can opt-out of these communications at any time by clicking the “unsubscribe” link in the emails or by contacting us directly.
  • Improvement of Services: We use non-personal information (e.g., cookies, usage data) to improve our website’s functionality, performance, and user experience.

3. How We Protect Your Information

  • Encryption: We use industry-standard encryption technology to secure your payment information during transactions. When you make a purchase on our website, your credit card information is processed securely through a third-party payment processor (e.g., PayPal, Stripe).
  • Data Security: We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. This includes the use of firewalls and secure servers.
  • Access Control: Only authorized employees and partners have access to your personal information, and they are required to keep it confidential.

While we take reasonable precautions to protect your information, no system can be 100% secure. Therefore, we cannot guarantee the absolute security of your data.

4. Sharing Your Information

We will never sell or rent your personal information to third parties. However, we may share your information in the following cases:

  • Service Providers: We share your information with trusted third-party service providers who assist with order processing, payment processing, shipping, and marketing (e.g., payment processors, delivery companies, email marketing platforms). These providers are obligated to use your information only for the purpose of providing services to us.
  • Legal Compliance: We may disclose your information if required by law, such as to comply with a subpoena or legal process, or to protect our rights, property, or safety or that of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such changes through email or a notice on our website.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience on our website. Cookies are small text files that are stored on your device and help us remember your preferences and improve the functionality of the site.

  • Essential Cookies: These are necessary for the operation of our website and cannot be turned off in our system.
  • Analytical Cookies: We use analytics tools like Google Analytics to track how visitors interact with our website, which helps us improve the user experience.
  • Marketing Cookies: These cookies help us deliver targeted advertisements based on your browsing behavior.

You can control cookie preferences through your browser settings. However, disabling cookies may affect your ability to use some features of our website.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Update: You can access, update, or correct your personal information at any time by logging into your account or by contacting us directly.
  • Opt-Out of Marketing: If you no longer wish to receive promotional emails or newsletters from us, you can opt-out by clicking the “unsubscribe” link in the emails or by contacting us directly at info@crystalglamm.com.
  • Delete Your Information: You have the right to request the deletion of your personal information, subject to legal and contractual obligations.
  • Data Portability: You may request a copy of your personal information in a commonly used format that can be transferred to another service provider.

To exercise these rights, please contact us at info@crystalglamm.com.

7. Third-Party Websites

Our website may contain links to third-party websites or services that are not operated or controlled by us. This Privacy Policy applies only to Crystal Glamm and its website. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make updates, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

10. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us:

  • Email: info@crystalglamm.com
  • Phone: (845) 562-0288
  • Mailing Address: 732 Barton St Newburgh, New York(NY), 12550

Thank you for trusting Crystal Glamm with your personal information. We value your privacy and are committed to safeguarding it.